How to Cancel a Flight Because of Illness or Medical Emergency

A medical emergency can force you to cancel at the last minute. Acting quickly and keeping the right documents makes a big difference.

Contact the airline early

Tell them as soon as possible. Some airlines are more flexible when they hear before departure.

Get documents

Keep a doctor’s note, hospital papers or other proof.

Ask about options

• Refund: possible on refundable fares
• Travel credit: common on non-refundable fares
• Taxes and fees: often refundable

Check insurance and card benefits

Trip cancellation coverage often includes illness, but requires proof and prompt reporting.

Cancel properly

Don’t just skip the flight, since a no-show can cancel your return flight too.

Need help? Call +1-800-984-7414. Read this how to cancel a flight booking guide for the full steps.